General House Rules

  1. Unless otherwise specified, this General House Rules applicable to all UA Cinemas in Hong Kong and others venues;
  2. Except for tickets of free programme, all tickets sold are non-refundable, non-exchangeable or non-resalable. If you are unable to attend the registered free programme, please email to three working days in advance of the event date;
  3. Discount of movie tickets has been shown on the transaction preview of eligible movies. In order to complete the online ticketing purchase and send the transaction confirmation, we need to collect your credit card information, contact number and email address. If you choose not to supply the said information to us, we will not be able to provide the service to you;
  4. Any person shall present a valid ticket or registration information for admission to the event venue;
  5. All dangerous or hazardous items or any items that may interfere other persons’ enjoyment of event are prohibited in the event venue. UA CineHub has the right to deny admission of any person carrying such prohibited items to the venue;
  6. Possession of any video recording equipment and any unauthorized photo-taking, audio recording and/or video recording are strictly prohibited inside the event venue;
  7. Any person shall not destroy or damage all facilities, provisions or equipment in the event venue. Any person who caused damages to the facilities, provisions or equipment or whatsoever in the cinemas shall be held liable and required to pay full compensation to the venue owner for any losses or damages arising therefrom;
  8. Smoking or carrying a lighted cigarette, cigar, or pipe (including the use of electronic cigarettes or any other artificial cigarettes or smoking products) within the event venue is strictly prohibited. UA CineHub reserves the right to handover the offenders and report the case to law enforcement agencies;
  9. Any unauthorized business or charity or other form of activities within the event venue are strictly prohibited;
  10. No outside purchased food and drinks are allowed in the event venue;
  11. Animals, livestock or pets are not allowed in any part of the event venue (a guide dog for assisting a visually-impaired person excepted);
  12. The participants shall avoid making any unnecessary noise or causing any nuisance, annoyance or interference to other persons’ enjoyment of the event;
  13. Before leaving, please remember to take all your personal belongings with you and keep the event venue clean.
  14. Parents shall select suitable events for their children and thereby exercise adequate parental guidance as suggested by the government. Parents shall look after their children and shall be responsible for their safety and their personal belongings, UA CineHub is not responsible and does not assume any liability for any personal injuries or loss or damages arising therefrom;
  15. If the Tropical Cyclone Warning Signal No. 8 or above; or Black Rainstorm Warning is issued and is still in force 3 hours before the event is scheduled to begin, the programme will be cancelled. For the final update, please visit UA CineHub website or Facebook page on the day of the event.
  16. UA CineHub reserves the right to record the event, including but not limited to taking photos, audios, videos and other forms of documentary records, for future promotional use.
  17. Any person, by purchasing tickets, event registration and / or admission to the event venue, thereby agrees to abide by this House Rules (including any changes without further notice). Any person who is being considered or suspected has contravened or is about to contravene the House Rules herein, UA CineHub has the right to refuse to sell tickets to and / or deny the admission of such person and has the right to require such person to leave the venue without any compensation or refund. Any such person shall indemnify and hold UA CineHub harmless against all claims, losses and damages whatsoever arise from his contravention of this House Rules.
  18. Please be responsible for your own personal property. UA CineHub will not be responsible for any damaged, lost or stolen personal items that are brought into the venue;
  19. Should the scheduled event be interfered or hampered by reason of force majeure, such as act of God, fire, riot and any other events which could not be expected, avoided and overcome, UA CineHub shall not be liable for any such delay or failure in event due to force majeure.
  20. UA CineHub is not responsible for any information provided, displayed or disseminated in the event venue by any third parties other than UA CineHub; UA CineHub makes no representation as to the accuracy or completeness on content thereof and expressly disclaim any liability whatsoever for any loss howsoever arising from or in reliance upon the whole or any part of the contents of therefrom.
  21. Items and actions that may directly or indirectly affect the daily operation of the event venue or the enjoyment of other venue users are strictly prohibited;
  22. This House Rules is subject to change by UA CineHub from time to time without prior notice;
  23. In case of any discrepancy or inconsistencies between the English and Chinese versions of this House Rules, the English version will prevail;
  24. UA CineHub reserves the right of the final decision and interpretation in case of any disputes on this House Rules.

Effective date: 26 / 03 / 2019